Hotel Call Analytics at Property Scale

Every guest call becomes revenue opportunity and service intelligence.

The phone is already your busiest survey. Now it reports back.

Contact (843) 333-2100

Illustrative 30-day operating view after tens of thousands of calls

Calls analyzed 42,380

All inbound hotel calls classified and reviewed.

Reservation intent $3.8M

Potential booking value identified from guest conversations.

Missed upsell moments 7,420

Upgrade, package, and add-on opportunities left on the table.

Room-and-rate questions 14,860

Availability, room type, policy, and package demand signals.

Transfer failures prevented 2,130

Routing issues surfaced before they became guest friction.

Review coverage 91%

Calls scored with AI quality review and manager-ready notes.

Analytics Cockpit

One command center for revenue, service, and operational performance.

Revenue Risk Waterfall

Potential reservation value over 30 days.

$4.0M $2.0M $0

Intent Missed Rate Recovered Captured

Call Volume Trend

Guest demand by week.

Purpose Mix

One primary reason per call.

42,380 calls

Reservations 34% Room & Rate 28% Services 14% Packages 11%

Friction Matrix

Topic by impact level.

Reservations Rates Transfers Policies

Sentiment Arc

Opening-to-closing caller tone.

Upsell Opportunity

Top missed offer categories.

Oceanfront upgrades1,842 Late checkout1,326 Breakfast packages1,118 Spa services842 Golf packages418

Manager Insight Feed

Actionable patterns surfaced from every conversation.

Oceanfront king demand surge

Oceanfront king requests are up 27% over the last 30 days. Capture more with proactive offers.

Revenue

Same-night calls are highest propensity

Same-day callers are 3.4x more likely to book when upgraded by Voice-AI.

Revenue

Golf package opportunities missed

418 golf package opportunities appeared during tee-time and room inquiries.

Upsell

Transfer failures spike at Front Desk

Most transfer failures occur from 3-5 PM. Consider staffing or route adjustments.

Operational

Laundry and amenity knowledge gaps

High confusion around laundry turnaround and amenity availability. Update scripts and source facts.

Coaching

Rate leakage on AAA and government rates

$682K in rate leakage detected. Voice-AI now protects policy and captures better matches.

Revenue

Your Analytics, Anywhere

Real-time intelligence across the screens your team already uses.

Desktop

Full analytics cockpit for PC or Mac reporting, revenue reviews, and team alignment.

Tablet

Manager insight feed for daily priorities, huddles, and property walk-throughs.

Phone

Revenue-risk alerts and key operating metrics for leaders on the move.

Capabilities Built for Hotel Operations

Revenue Intelligence Transfer Intelligence Service Recovery Upsell Tracking Demand by Room Type Knowledge Gap Detection Staff Coaching QA Readiness

Contact

Turn hotel phone volume into operating intelligence.

Brittain Software
4177 Cheswick Lane
Virginia Beach, VA 23455

(843) 333-2100

xAI plus OpenAI plus Twilio plus Amazon Web Services plus Brittain-Ai